{"id":105518,"date":"2021-09-30T23:59:36","date_gmt":"2021-10-01T06:59:36","guid":{"rendered":"https:\/\/www.globaltrademag.com\/?p=105518"},"modified":"2021-09-30T16:38:11","modified_gmt":"2021-09-30T23:38:11","slug":"leave-it-to-technology-to-meet-modern-challenges-part-i","status":"publish","type":"post","link":"https:\/\/www.globaltrademag.com\/leave-it-to-technology-to-meet-modern-challenges-part-i\/","title":{"rendered":"LEAVE IT TO TECHNOLOGY TO MEET MODERN CHALLENGES: PART I"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">To be honest, incorporating more technology into business as usual for <a href=\"http:\/\/epagepub.com\/publication\/?i=717314\">logistics<\/a>, supply chain and manufacturing entities pre-dates the first confirmed COVID-19 case in the U.S. in January 2020. But it did take the global pandemic to propel many in those industries to move\u00a0unrealized digital transformation initiatives to their front burners.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In light of Industry 4.0, which places a high value on robotics, clean technology, renewable energy and transforming traditional factories into smart ones using the Internet of Things (IoT) and cloud computing, <\/span><span style=\"font-weight: 400;\">InfinityQS\u00a0International announced the findings of its 2021 Customer Satisfaction Survey on June 1.\u00a0<\/span><\/p>\n<div style='display:inline;float:left;margin:0 20px 20px 0'><!-- shortcode [asyncjs] -->\n        <script type=\"text\/javascript\">if (!window.AdButler) {\n                (function () {\n                    var s = document.createElement(\"script\");\n                    s.async = true;\n                    s.type = \"text\/javascript\";\n                    s.src = 'https:\/\/servedbyadbutler.com\/app.js';\n                    var n = document.getElementsByTagName(\"script\")[0];\n                    n.parentNode.insertBefore(s, n);\n                }());\n            }<\/script>\n        <script type=\"text\/javascript\">\n            var AdButler = AdButler || {};\n            AdButler.ads = AdButler.ads || [];\n            var abkw = window.abkw || '';\n            var plc508195 = window.plc508195 || 0;\n            document.write('<' + 'div id=\"placement_508195_' + plc508195+ '\"><\/' + 'div>');\n            AdButler.ads.push({\n                handler: function (opt) {\n                    AdButler.register(168070,508195, [300,250], 'placement_508195_' + opt.place, opt);\n                },\n                opt: {\n                    place: plc508195++,\n                    keywords: abkw ,\n                    domain: 'servedbyadbutler.com'\n                }\n            });\n        <\/script>\n        <\/div>\n<p><span style=\"font-weight: 400;\">The report from the Fairfax, Virginia-based authority on data-driven enterprise quality revealed that more than half of manufacturers now have their sights set on digital transformation to address concerns brought about by the COVID-19 pandemic. Behold:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">-52 percent of respondents reported they are currently exploring or already adopting digital transformation initiatives to enhance operational performance.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">-24 percent cited advanced analytics as their top technology priority.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cThe pandemic exposed significant and often widespread operational weaknesses within incumbent manufacturing environments,\u201d said Jason Chester, director of Global Channel Programs at InfinityQS. \u201cIt brought into sharp relief where legacy systems and outdated processes exacerbated the problems that manufacturers faced, alongside new challenges such as the rapid shift to remote work and supply chain disruption.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Digital transformation is the key to addressing these new challenges, according to Chester. \u201cData, for example, is a great way for manufacturers to increase visibility into their operations as it can provide important insights into each stage of the production process. These insights can then be leveraged to make more informed and tactical decisions to secure long-term resilience and growth.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition to advanced analytics, the other most popular technologies on the priority list for respondents included the Industrial Internet of Things (IIoT) and cloud computing. InfinityQS notes that either technology supports anytime, anywhere access to real-time data for proactive decision-making, enabling manufacturers to maximize performance, respond to fluctuations in demand, ensure flexible operations and even build resilience for future \u201cblack-swan\u201d\u00a0events\u2014all while maintaining high levels of product quality and safety.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cFor manufacturers to stay ahead of competition and remain at the top of their industry, they need to constantly adapt to their environment by making tactical digital investments,\u201d Chester says. \u201cIt is great to see the majority are rebounding from the pandemic and embracing digital transformation to increase their agility and maintain competitive edge. Companies that do so are better equipped to improve their operations at a faster speed and even anticipate changes before they occur.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A clue that an impactful industry change was on the way happened during the March 2020 MODEX show in Atlanta, where attendees were warned they may have been exposed to someone with COVID-19. Folks can be forgiven if they were too preoccupied with personal health to consider the findings in the annual Materials Handling Industry (MHI) Report that was released during MODEX. According to the report (which you can read more about in our Industry Expertise column):<\/span><\/p>\n<p><span style=\"font-weight: 400;\">-67 percent of survey respondents said they believed robotics had the power to disrupt their industry and offer a competitive advantage for their organization.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">-39 percent of surveyed companies said they\u2019d adopted robotics and automation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">-73 percent of those surveyed said they plan to add more robotics or start implementing robotics in the next five years.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For a look ahead of the curve, <\/span><i><span style=\"font-weight: 400;\">Global Trade<\/span><\/i><span style=\"font-weight: 400;\"> identified industry players who confronted a recent challenge with the help of technological partners. Our case studies are arranged by the categories <\/span><i><span style=\"font-weight: 400;\">Global Trade<\/span><\/i><span style=\"font-weight: 400;\"> covers on the regular, from 3PLs and e-commerce to intermodal and air cargo logistics. Read on for part one.\u00a0<\/span><\/p>\n<h3>3PL<\/h3>\n<p><span style=\"font-weight: 400;\">Company: <a href=\"https:\/\/ksp3pl.com\/\">KSP Fulfillment of Fridley, Minnesota<\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Challenge: Rapid growth putting pressure on order fulfillment<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Problem Solver: Softeon of Reston, Virginia<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Solution: Cloud-based warehouse management system (WMS)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Founded in 2012 and headquartered near Minneapolis, KSP offers a broad mix of <a href=\"https:\/\/www.globaltrademag.com\/global-trades-top-3pls-of-2020\/\">3PL<\/a> services to multiple industries, including medical, health &amp; beauty, education, agriculture and pet care. The Verified Veteran Owned Business has realized rapid growth, with revenues jumping 296% in 2020. That is, of course, the goal, but \u2026\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Why is there always a \u201cbut?\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The mountain of increased orders drove the need for additional space, and KSP is set to complete construction on a new 182,000-square-foot facility in November. However, the KSP brass also realized they needed more than additional real estate.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cThe company determined it needed a new WMS with the ability to scale, more advanced features and a better platform for continuous improvement,\u201d explains Dennis Nicholson, vice president, Business Development at Softeon. \u201cKSP selected Softeon as its WMS provider to help power execution of their aggressive strategy, making their decision to move to Softeon in less than two months.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">KSP was ready to move even sooner, to hear CEO Rob Walters tell it. \u201cIt was obvious in the early stages of our WMS vetting process that Softeon was going to be the right fit for our short and long-term business goals,\u201d he says. \u201cIt was incredibly important that we chose the right strategic partners to ultimately support our customers\u2019 needs. Softeon offers a unique combination of rich WMS functionality, robust support for 3PLs and a collaborative partnership that matches well with our culture.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s not just smaller company cultures that Softeon meshes with, having also provided a WMS solution to Germany\u2019s DB Schenker, which is, of course, one of the world\u2019s largest providers of freight forwarding and logistics services<\/span><\/p>\n<h3>AIR CARGO LOGISTICS<\/h3>\n<p><span style=\"font-weight: 400;\">Company: <a href=\"https:\/\/www.aacargo.com\/AACargo\/ua\/facilities\/DFW\">American Airlines Cargo of Fort Worth, Texas<\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Challenge: Expanding temperature-controlled shipments across the entire mainline fleet\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Problem Solvers: <\/span><span style=\"font-weight: 400;\">CSafe Global of Dayton, Ohio, and CargoSense of Reston, Virginia<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Solution: State-of-the-art packaging and temperature sensors<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One lesson American Airlines Cargo learned from the pandemic was that operating one of the largest cargo networks in the world made one no more prepared to handle the huge demand for distributing temperature-critical vaccines, pharmaceuticals and other life science products than Uncle Eddie\u2019s Crop Duster Inc.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Though the new normal is getting more normal currently (knock on Formica), the demand for temperature-controlled cargo solutions is not going away. That even newer normal propelled <\/span><span style=\"font-weight: 400;\">American to enter into a number of tests and trials in partnership with CSafe Global and CargoSense. The result: All of American\u2019s aircraft offered ideal environments for passive temperature-sensitive shipments thanks to CSafe\u2019s industry-leading packaging and CargoSense\u2019s Temperature Loggers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The even more amazing result: American\u2019s ExpediteTC solution, which was founded in 2009 to provide active and passive shipping solutions as well as a global network of temperature-controlled facilities, can now nearly double its capacity. The airline has now extended its cold-chain solution network to 30 new stations, including in-demand cities such as Memphis, Pittsburgh and Cincinnati.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWhen it comes to cold chain shipments, reliability is crucial for our customers,\u201d explains Roger Samways, vice president, Commercial for American Airlines Cargo. \u201cBy expanding our offering of temperature-critical <a href=\"https:\/\/www.globaltrademag.com\/the-important-role-air-cargo-plays-in-the-global-supply-chain\/\">shipping<\/a> on all mainline flights, we are able to provide our customers with access to more than 180 markets, marking the largest cold-chain network in our history.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">During the trials, sensors monitored internal package temperatures while aircraft operated in various climates. Results proved that temperatures of each package stayed constant, despite changing conditions during transit, according to the partnership.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0\u201cWe are excited\u00a0the pharmaceutical industry can now leverage American&#8217;s full fleet at a time that is critical for all of us,\u201d says CargoSense CEO Rich Kilmer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Added Tom Weir, CSafe Global\u2019s chief operating officer: \u201cIt was a privilege to work with American to conduct these trials and leverage our innovative thermal shipping solution technologies to ensure even more temperature-critical shipments can travel effectively. Many sensitive, often life-saving goods travel the world thanks to effective cold-chain networks, and we are proud to play a part in that alongside American Airlines.\u201d<\/span><\/p>\n<h3>BANKING\/FINANCE<\/h3>\n<p><span style=\"font-weight: 400;\">Company: <a href=\"https:\/\/www.odfl.com\/Home\/\">Old Dominion Freight Line of Thomasville, North Carolina<\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Challenge: Streamline payments to improve satisfaction among 10,500+ drivers\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Problem Solver: <\/span><span style=\"font-weight: 400;\">Relay Payments of Atlanta, Georgia<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Solution: Instant electronic payments\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Motor carrier and industry leader Old Dominion provides regional, inter-regional, and national services that include expedited transportation through an expansive network of service centers throughout the continental U.S. as well less-than-truckload (LTL), container drayage, truckload brokerage and supply-chain consulting across North America.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">However, Old Dominion lived up to the . . . <\/span><i><span style=\"font-weight: 400;\">ahem <\/span><\/i><span style=\"font-weight: 400;\">. . . \u201cOld\u201d part of its name by, like many of its peers, relying on cash and checks to conduct business. With manual payment processes creating a sub-optimal experience for customers, OD turned to Relay Payments, which recently received a $43 million infusion from venture capitalists who share the fintech company\u2019s vision of building an electronic payment network in the transportation, logistics and supply-chain industries.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWe strive to deliver best-in-class customer service and are always looking at ways technology can improve our offerings,\u201d explained Todd Polen, vice president, Pricing Services, at Old Dominion. \u201cWorking with Relay Payments has allowed us to remove tedious and manual steps throughout the payment process and modernize the way we do business with our customers.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Relay\u2019s partnership with OD\u2019s accounting, pricing and operations teams is paying dividends, thanks to the development of unique application leveraging data integrations and custom payment workflows for each department\u2019s specific needs. \u201cWe have entrusted Relay to process millions of dollars in volume annually,\u201d Polen notes, \u201cand we\u2019ve already been able to realize millions in savings through data integration, digitalization of receipts and simplified reimbursements. On top of it all, our customers are happier than ever which is the most important to us.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cOur goal was to design an end-to-end solution which eliminated the use of paper-based payments and introduced operational efficiencies and increased revenue for the organization,\u201d says Relay co-founder and President Spencer Barkoff. \u201cWe\u2019re excited to continue working together to change the industry and keep America\u2019s supply chain running during a period of immense challenge.\u201d<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<h3>E-COMMERCE<\/h3>\n<p><span style=\"font-weight: 400;\">Company: <a href=\"https:\/\/www.hermesworld.com\/us\/\">Hermes Fulfillment of Hamburg, Germany<\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Challenge: Incorporate state-of-the-art technology to legacy warehouse management systems<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Problem Solver: ProGlove of Munich, Germany, and Chicago, Illinois, and Ivanti Wavelink of Salt Lake City, Utah<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Solution: Wearable barcode scanners and backend digital systems<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Hermes Fulfilment handles the entire shipping process\u2014including customer orders, warehousing and returns\u2014for parent company the Otto Group\u2019s retail companies. Besides multiple locations in Germany, Hermes has logistics, e-commerce and distribution facilities across all of Europe.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After identifying the need to upgrade technologically, Hermes officials sought an \u201cout-of-the-box\u201d solution: 150 of ProGlove\u2019s wearable MARK Display barcode scanners that are married with Ivanti Wavelink\u2019s Velocity backend\/warehouse management systems.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This combo platter allows for easy integration of Telnet and browser-based applications to communicate and deliver crucial information to and from workers\u2019 rugged mobile computers and wearable devices.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cProGlove\u2019s MARK Display is a giant leap forward in barcode scanning,\u201d says Simon Storey, Ivanti\u2019s Global VP of Strategic Alliances. \u201cTheir devices come with a unique form factor that is tailored to meet the needs of warehouse shop floor workers superbly.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">His company\u2019s Velocity platform helps improve accuracy and efficiency without modifying or replacing legacy backend systems, all the while maintaining and improving worker productivity. This helps reduce picking errors, decrease downtime and increase productivity <\/span><i><span style=\"font-weight: 400;\">without<\/span><\/i><span style=\"font-weight: 400;\"> frontline workers needing additional training as they continue to work with the tools with which they are familiar.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cThe cost, risk and time associated with writing new mobile applications to keep up with modern mobile operating systems just isn\u2019t feasible,\u201d Storey explains. \u201cWe make it easy for their customers to deploy next-generation mobility, minimizing the risks and dependence on IT resources.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cIvanti\u2019s Velocity set of solutions is a mission critical engine to boost the digitization of the shop floor,\u201d remarks Charlie Grieco, ProGlove\u2019s chief revenue officer. \u201cWhile many organizations recognize the need for more flexibility and adaptability, they cannot just shake off the legacy systems they have in place. Ivanti resolves this issue so that businesses can change gears and accelerate to warp speed in no time.\u201d<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>To be honest, incorporating more technology into business as usual for logistics, supply chain and manufacturing entities pre-dates the first&#8230; <a class=\"read-more\" href=\"https:\/\/www.globaltrademag.com\/leave-it-to-technology-to-meet-modern-challenges-part-i\/\">Read More<\/a><\/p>\n","protected":false},"author":140,"featured_media":105523,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"footnotes":"","_jetpack_memberships_contains_paid_content":false,"jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[3987,118,3850,3853],"tags":[1639,603,2648,71,5202,2847,2575,423,61,237,7879,519,4609,4424],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.6 (Yoast SEO v22.6) - 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